Allied Engineering

Disagree

Product reliability is very good overall

Oil consumption is very good

Number of repairs has been very low

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Voice of Customer Survey

For comments or concerns about this survey please contact: Ahad Rahman – Sales Engineer,
Certified Caterpillar Sales Professional, Allied Engineering & Services Ltd., Email: ahadr@aesl.com.pk

Fields marked with (*) are required information.

Contact Information

* Company :
* Representative :
* Designation:		* Contact # :
* Equipment Model:		* Email :
* Allied Rep. :		* City :

Q1. Sales

			Low Importance			High Importance
		1		3	7		10
	How do you rate the following when purchasing a product?
1.1	Importance of parts availability
1.2	Importance of reliability
1.3	Importance of brand recognition
1.4	After sales support
1.5	Importance of in-time equipment delivery
1.6	Importance of Complete delivery with agreed options
1.7	Warranty
1.8	Price

Q2. Summary of Product and Services

			Disagree		Agree
		1	3	7	10
2.1	Very satisfied with product overall
2.2	Very good design and options
2.3	Performance is very good overall
2.4	Quality at delivery very good overall
2.5	Ease of operation very good overall
2.6	Product reliability very good overall
2.7	Very satisfied with service department overall
2.8	Very satisfied with parts department overall

Q3. Product Proformance

			Disagree		Agree
		1	3	7	10
3.1	Performance is very good overall
3.2	Product has always started properly
3.3	Product caused no serious downtime
3.4	Engine performs very well in application
3.5	Cost of operation is very good
3.6	Fuel consumption is very good
3.7	Exhaust emission level is very good
3.8	Sound level is very good
3.9	Vibration level is very good
3.10	EPG performs very well in application

Q4. Product Relibility

Q5. Service Department

			Disagree		Agree
		1	3	7	10
5.1	Very satisfied with service department overall
5.2	The service response is very fast
5.3	The work is done right the first time
5.4	The personnel well equipped and trained
5.5	Invoices correspond to quotation
5.6	Service is good value for money
5.7	Service team works after hours to complete job

Q6. Parts Department

			Disagree		Agree
		1	3	7	10
6.1	Very satisfied with parts department overall
6.2	Parts are always available when needed
6.3	Dealer communicates well on delivery time
6.4	Dealer is a good parts consultant
6.5	Emergency parts service is very good
6.6	Working hours are convenient
6.7	Dealer works hard to get parts not on hand
6.8	Parts are good value for money

Q7. Overall Satisfaction With Product

			Disagree		Agree
		1	3	7	10
7.1	Very satisfied with product overall
7.2	Would purchase this product again
7.3	Would recommend this product to others
7.4	This product is superior to others
7.5	Product is very good value for money

Q8. Your Caterpillar Dealer

			Disagree		Agree
		1	3	7	10
8.1	Very Satisfied with this dealer overall
8.2	Dealer always available when I need him
8.3	I would purchase from this dealer again
8.4	I would recommend this dealer to others
8.5	Sales department gives very good advice
8.6	Dealer services superior to competition

Any Suggestion to AESL considering market requirements and needs?

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